FAQs

  1. How can I place an order?

Placing an order with us is easy! Simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Once you have finished shopping, proceed to the checkout page to enter your shipping and payment details. Finally, review your order and confirm the purchase. Voila! Your order is placed, and you will receive an order confirmation email shortly.

  1. What payment methods do you accept?

We accept a variety of payment methods to ensure convenience and security. You can pay for your order using major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal for added flexibility.

  1. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your location is eligible for shipping. Please note that international shipping may be subject to additional customs fees, taxes, and import duties imposed by your country, which are the responsibility of the recipient.

  1. How long will it take to receive my order?

We strive to process and ship orders as quickly as possible. The estimated delivery time will depend on your location and the shipping method selected at checkout. Generally, orders within the United States will be delivered within 2-4 weeks. International orders may take longer due to customs clearance and local postal service efficiency.

  1. Can I track my order?

Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit the designated courier's website and enter the tracking number to get real-time updates on the whereabouts of your package.

  1. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer support team within 7 days of receiving your package. We will guide you through the return process and provide you with the necessary instructions. Please note that certain items may be subject to specific return conditions or non-returnable due to hygiene or custom-made nature.

  1. What should I do if I receive a damaged or incorrect item?

We apologize for any inconvenience caused. If you receive a damaged or incorrect item, please contact our customer support team immediately. We will gladly assist you in resolving the issue by arranging a replacement or refund, depending on the circumstances. Please provide us with detailed information and any supporting evidence (e.g., photos) to expedite the process.

  1. How can I contact your customer support team?

We are here to assist you with any questions or concerns you may have. You can reach our dedicated customer support team by emailing us at support@scholforge.com. Our knowledgeable representatives will be happy to provide you with timely and helpful assistance.

If you have any further questions or require additional information, please don't hesitate to reach out to us. We value your satisfaction and are committed to making your shopping experience a smooth and enjoyable one.